{"id":258,"date":"2026-11-02T00:50:33","date_gmt":"2026-11-02T05:50:33","guid":{"rendered":"https:\/\/bestappliancerepairgatineau.ca\/?page_id=258"},"modified":"2026-11-02T00:50:34","modified_gmt":"2026-11-02T05:50:34","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/bestappliancerepairgatineau.ca\/fr\/terms-of-service\/","title":{"rendered":"conditions de service"},"content":{"rendered":"<nav aria-label=\"Language \/ Langue\"><a href=\"#francais\">Fran\u00e7ais<\/a> | <a href=\"#english\">English<\/a><\/nav>\n<section lang=\"fr\" id=\"francais\"><h2>Conditions de service<\/h2><h3>1. Zone de service et frais de diagnostic<\/h3>\n<p>Les frais standard de d\u00e9placement et de diagnostic sont de 99 $ CA, plus les taxes applicables, pour les adresses situ\u00e9es \u00e0 une distance maximale de 25 km par la route de notre \u00e9tablissement au 79, rue du Riesling, Gatineau.<\/p>\n<p>Au-del\u00e0 de cette distance, notamment \u00e0 Buckingham ou dans les secteurs plus \u00e9loign\u00e9s, des frais suppl\u00e9mentaires de d\u00e9placement longue distance peuvent s\u2019appliquer ou un montant minimum de r\u00e9paration plus \u00e9lev\u00e9 peut \u00eatre exig\u00e9. Les montants et conditions sont communiqu\u00e9s et accept\u00e9s avant la confirmation du rendez-vous. Les d\u00e9placements plus \u00e9loign\u00e9s sont soumis \u00e0 notre disponibilit\u00e9.<\/p>\n<h3>2. Estimations et autorisation des travaux<\/h3>\n<p>Lorsque les renseignements disponibles le permettent, nous pouvons fournir une estimation pr\u00e9liminaire par t\u00e9l\u00e9phone, par courriel ou par texto. Veuillez transmettre la marque, le num\u00e9ro de mod\u00e8le, l\u2019adresse du service, une description du probl\u00e8me et, si possible, des photos.<\/p>\n<p>Cette estimation pr\u00e9liminaire repose sur les renseignements fournis et peut n\u00e9cessiter une v\u00e9rification sur place.<\/p>\n<p>Avant les r\u00e9parations, nous transmettons une estimation \u00e9crite par courriel, par texto ou dans un document joint. Elle indique les noms et adresses du client et de l\u2019entreprise, l\u2019appareil concern\u00e9, la nature et le prix total des travaux, les taxes applicables, la date et la dur\u00e9e de validit\u00e9.<\/p>\n<p>L\u2019estimation est valable pendant 10 jours calendaires \u00e0 compter de sa date d\u2019\u00e9mission. Apr\u00e8s ce d\u00e9lai, une nouvelle estimation peut \u00eatre n\u00e9cessaire.<\/p>\n<p>Une estimation accept\u00e9e pendant sa p\u00e9riode de validit\u00e9 engage les parties pour les travaux d\u00e9crits et le prix convenu. Aucune r\u00e9paration, aucun travail suppl\u00e9mentaire ni aucune modification du prix ne sont effectu\u00e9s sans votre autorisation pr\u00e9alable.<\/p>\n<h3>3. Cr\u00e9dit des frais de diagnostic<\/h3>\n<p>Si vous autorisez la r\u00e9paration propos\u00e9e dans les cinq jours calendaires suivant la date du diagnostic, les frais standard de diagnostic de 99 $ sont enti\u00e8rement cr\u00e9dit\u00e9s sur cette r\u00e9paration.<\/p>\n<p>Si ces frais ont d\u00e9j\u00e0 \u00e9t\u00e9 pay\u00e9s, ils sont d\u00e9duits du montant \u00e0 payer. Sinon, ils ne sont pas ajout\u00e9s comme frais distincts au prix de la r\u00e9paration accept\u00e9e. Les taxes sont ajust\u00e9es en cons\u00e9quence.<\/p>\n<p>\u00c0 compter du sixi\u00e8me jour, ce cr\u00e9dit n\u2019est plus offert, m\u00eame si l\u2019estimation demeure valide. Les frais de diagnostic restent alors distincts du prix des travaux de r\u00e9paration.<\/p>\n<p>Pour les d\u00e9placements longue distance, le montant admissible au cr\u00e9dit est convenu avant la r\u00e9servation.<\/p>\n<h3>4. D\u00e9p\u00f4ts, commandes de pi\u00e8ces et annulation<\/h3>\n<p>Un d\u00e9p\u00f4t peut \u00eatre demand\u00e9 selon le co\u00fbt des pi\u00e8ces et la nature des travaux. Son montant et ses conditions sont communiqu\u00e9s avant l\u2019approbation de l\u2019estimation et avant le paiement. Il est d\u00e9duit de la facture finale.<\/p>\n<p>Si vous annulez une r\u00e9paration apr\u00e8s avoir accept\u00e9 l\u2019estimation et vers\u00e9 un d\u00e9p\u00f4t, nous acceptons l\u2019annulation et remboursons le d\u00e9p\u00f4t apr\u00e8s d\u00e9duction des sommes suivantes, dans la mesure o\u00f9 elles sont l\u00e9galement exigibles :<\/p>\n<p>\u2022 les frais de d\u00e9placement et de diagnostic convenus avant la r\u00e9servation pour votre adresse : 99 $ CA pour la zone standard ou le tarif de service longue distance applicable \u00e0 votre emplacement, plus les taxes applicables, lorsque le d\u00e9placement et le diagnostic ont d\u00e9j\u00e0 \u00e9t\u00e9 effectu\u00e9s; le cr\u00e9dit conditionnel li\u00e9 \u00e0 la r\u00e9paration ne s\u2019applique alors plus;<\/p>\n<p>\u2022 les frais de livraison et de retour des pi\u00e8ces effectivement engag\u00e9s et non r\u00e9cup\u00e9rables;<\/p>\n<p>\u2022 les frais de remise en stock effectivement impos\u00e9s par le fournisseur et non r\u00e9cup\u00e9rables.<\/p>\n<p>L\u2019application \u00e9ventuelle des frais de livraison, de retour et de remise en stock est communiqu\u00e9e avant la commande.<\/p>\n<p>Nous fournissons un d\u00e9compte d\u00e9taill\u00e9. Les paiements ant\u00e9rieurs et les remboursements ou cr\u00e9dits du fournisseur sont pris en compte, sans double facturation. Le solde du d\u00e9p\u00f4t est rembours\u00e9. Les droits l\u00e9gaux d\u2019annulation et de remboursement demeurent applicables.<\/p>\n<h3>5. Rendez-vous et d\u00e9lais<\/h3>\n<p>Les rendez-vous pr\u00e9voient une plage d\u2019arriv\u00e9e de quatre heures. Elle concerne l\u2019arriv\u00e9e du technicien, et non la dur\u00e9e du diagnostic ou de la r\u00e9paration.<\/p>\n<p>Nous faisons notre possible pour proposer une visite le jour m\u00eame, selon notre disponibilit\u00e9. Ni la visite ni la r\u00e9paration le jour m\u00eame ne sont garanties.<\/p>\n<p>Apr\u00e8s le diagnostic, nous communiquons un d\u00e9lai estimatif de r\u00e9paration, selon la complexit\u00e9 du probl\u00e8me et la disponibilit\u00e9 des pi\u00e8ces. Nous vous informons des changements importants.<\/p>\n<p>Pour annuler ou reporter un rendez-vous, veuillez nous pr\u00e9venir au moins quatre heures avant le d\u00e9but de la plage d\u2019arriv\u00e9e. L\u2019annulation d\u2019une r\u00e9paration d\u00e9j\u00e0 autoris\u00e9e et ayant fait l\u2019objet d\u2019un d\u00e9p\u00f4t est trait\u00e9e conform\u00e9ment \u00e0 la section 4.<\/p>\n<h3>6. Acc\u00e8s aux appareils et pi\u00e8ces fournies par le client<\/h3>\n<p>Veuillez assurer un acc\u00e8s raisonnable et s\u00e9curitaire \u00e0 l\u2019appareil et signaler \u00e0 l\u2019avance les installations encastr\u00e9es, les appareils superpos\u00e9s ou les autres difficult\u00e9s d\u2019acc\u00e8s. Les travaux suppl\u00e9mentaires et leurs frais n\u00e9cessitent votre approbation pr\u00e9alable.<\/p>\n<p>L\u2019installation d\u2019une pi\u00e8ce fournie par le client est soumise \u00e0 notre acceptation. Nous pouvons refuser une pi\u00e8ce incompatible, endommag\u00e9e ou dangereuse.<\/p>\n<p>Nous n\u2019offrons aucune garantie commerciale suppl\u00e9mentaire sur la qualit\u00e9, la dur\u00e9e de vie ou le fonctionnement d\u2019une pi\u00e8ce que nous n\u2019avons pas vendue. Cela n\u2019exclut pas notre responsabilit\u00e9 pour la qualit\u00e9 de l\u2019installation.<\/p>\n<p>Toute d\u00e9faillance ult\u00e9rieure est \u00e9valu\u00e9e selon sa cause. Les responsabilit\u00e9s du vendeur ou du fabricant de la pi\u00e8ce et celles de notre entreprise pour l\u2019installation sont distinctes, sous r\u00e9serve des garanties et responsabilit\u00e9s imp\u00e9ratives pr\u00e9vues par la loi.<\/p>\n<h3>7. Garantie et documents<\/h3>\n<p>Nos travaux de r\u00e9paration b\u00e9n\u00e9ficient d\u2019une garantie d\u2019au moins trois mois. Elle couvre les pi\u00e8ces que nous fournissons et la main-d\u2019\u0153uvre relative au travail effectu\u00e9. Une garantie suppl\u00e9mentaire pouvant atteindre six mois peut \u00eatre offerte selon les pi\u00e8ces et le type de r\u00e9paration. Sa dur\u00e9e et sa port\u00e9e sont pr\u00e9cis\u00e9es dans l\u2019estimation ou la facture.<\/p>\n<p>La garantie concerne la r\u00e9paration effectu\u00e9e, et non l\u2019ensemble de l\u2019appareil. Pour les pi\u00e8ces fournies par le client, la section 6 s\u2019applique. Aucune disposition ne limite les garanties l\u00e9gales ou les recours applicables.<\/p>\n<p>Veuillez nous contacter si le probl\u00e8me r\u00e9par\u00e9 r\u00e9appara\u00eet. Les interventions couvertes sont effectu\u00e9es conform\u00e9ment \u00e0 la garantie applicable et \u00e0 la loi.<\/p>\n<p>Vous pouvez demander les pi\u00e8ces remplac\u00e9es au moment d\u2019autoriser les travaux, sous r\u00e9serve des exceptions l\u00e9gales. Une facture d\u00e9taill\u00e9e est remise apr\u00e8s les travaux.<\/p>\n<h3>8. Droits applicables et coordonn\u00e9es<\/h3>\n<p>Les droits imp\u00e9ratifs pr\u00e9vus par les lois applicables du Qu\u00e9bec, de l\u2019Ontario et du Canada demeurent pr\u00e9serv\u00e9s. Les pr\u00e9sentes conditions ne les remplacent ni ne les limitent.<\/p>\n<p>Best Appliance Repair Gatineau<\/p>\n<p>79, rue du Riesling, Gatineau (Qu\u00e9bec) J9H 7H5, Canada<\/p>\n<p>T\u00e9l\u00e9phone : 819-800-0100<\/p>\n<p>Courriel : repairgatineau@gmail.com<\/p><\/section>\n<hr>\n<section lang=\"en\" id=\"english\"><h2>conditions de service<\/h2><h3>1. Service area and diagnostic fee<\/h3>\n<p>The standard service call and diagnostic fee is CAD $99, plus applicable taxes, for addresses within 25 km by road of our location at 79 Rue du Riesling, Gatineau.<\/p>\n<p>Beyond this distance, including Buckingham or more distant areas, an additional Long Distance Service Fee may apply, or a higher minimum repair charge may be required. The amounts and conditions are disclosed and agreed upon before the appointment is confirmed. Longer-distance visits are subject to availability.<\/p>\n<h3>2. Estimates and repair authorization<\/h3>\n<p>When sufficient information is available, we may provide a preliminary estimate by telephone, email or text message. Please provide the appliance brand, model number, service address, a description of the problem and, where possible, photographs.<\/p>\n<p>This preliminary estimate is based on the information provided and may require an on-site assessment.<\/p>\n<p>Before repairs begin, we send a written estimate by email, text message or attached document. It identifies the customer and business names and addresses, the appliance, the nature and total price of the work, applicable taxes, the estimate date and its validity period.<\/p>\n<p>The estimate is valid for 10 calendar days from its issue date. After this period, a new estimate may be required.<\/p>\n<p>An estimate accepted within its validity period binds the parties for the described work and agreed price. No repair, additional work or price change proceeds without your prior authorization.<\/p>\n<h3>3. Diagnostic fee credit<\/h3>\n<p>If you authorize the proposed repair within five calendar days following the diagnostic date, the standard $99 diagnostic fee is credited in full toward that repair.<\/p>\n<p>If the fee has already been paid, it is deducted from the amount owing. Otherwise, it is not added as a separate charge to the accepted repair price. Taxes are adjusted accordingly.<\/p>\n<p>From the sixth day onward, this credit is no longer available, even if the estimate remains valid. The diagnostic fee then remains separate from the price of the repair work.<\/p>\n<p>For long-distance visits, the amount eligible for credit is agreed upon before booking.<\/p>\n<h3>4. Deposits, parts orders and cancellation<\/h3>\n<p>A deposit may be required depending on the parts cost and nature of the work. Its amount and terms are disclosed before estimate approval and before payment. It is credited toward the final invoice.<\/p>\n<p>If you cancel a repair after accepting the estimate and paying a deposit, we accept the cancellation and refund the deposit after deducting the following amounts, to the extent lawfully recoverable:<\/p>\n<p>\u2022 the service call and diagnostic fee agreed upon before booking for your address: CAD $99 for the standard service area or the long-distance service rate applicable to your location, plus applicable taxes, where the visit and diagnosis have already been performed; the conditional repair credit no longer applies;<\/p>\n<p>\u2022 actual, non-recoverable shipping and return shipping costs for the parts;<\/p>\n<p>\u2022 actual, non-recoverable restocking fees imposed by the supplier.<\/p>\n<p>The potential application of shipping, return shipping and restocking charges is disclosed before ordering.<\/p>\n<p>We provide an itemized statement. Previous payments and supplier refunds or credits are taken into account, without double charging. The remaining deposit balance is refunded. Statutory cancellation and refund rights remain applicable.<\/p>\n<h3>5. Appointments and timelines<\/h3>\n<p>Appointments have a four-hour arrival window. This concerns the technician\u2019s arrival, not the duration of diagnosis or repair.<\/p>\n<p>We make reasonable efforts to offer same-day visits, subject to availability. Neither a same-day visit nor same-day repair is guaranteed.<\/p>\n<p>After diagnosis, we provide an estimated repair timeframe based on the problem\u2019s complexity and parts availability. We notify you of material changes.<\/p>\n<p>To cancel or reschedule an appointment, please notify us at least four hours before the start of the arrival window. Cancellation of an approved repair for which a deposit has been paid is handled under section 4.<\/p>\n<h3>6. Appliance access and customer-supplied parts<\/h3>\n<p>Please provide reasonable, safe access to the appliance and tell us beforehand about built-in installations, stacked appliances or other access difficulties. Additional work and charges require your prior approval.<\/p>\n<p>Installation of a customer-supplied part requires our acceptance. We may decline an incompatible, damaged or unsafe part.<\/p>\n<p>We provide no additional commercial warranty on the quality, lifespan or operation of a part we did not sell. This does not exclude our responsibility for the quality of installation.<\/p>\n<p>Any subsequent failure is assessed according to its cause. The responsibilities of the part\u2019s seller or manufacturer and our responsibilities for installation are distinct, subject to mandatory statutory warranties and liabilities.<\/p>\n<h3>7. Warranty and documentation<\/h3>\n<p>Our repair work carries a warranty of at least three months. It covers parts we supply and labour relating to the work performed. Additional coverage of up to six months may be offered depending on the parts and repair type. Its duration and scope are stated in the estimate or invoice.<\/p>\n<p>The warranty concerns the completed repair, not the entire appliance. Section 6 applies to customer-supplied parts. Nothing limits statutory warranties or available remedies.<\/p>\n<p>Please contact us if the repaired problem returns. Covered work is handled in accordance with the applicable warranty and law.<\/p>\n<p>You may request replaced parts when authorizing the work, subject to statutory exceptions. An itemized invoice is provided after the work.<\/p>\n<h3>8. Applicable rights and contact<\/h3>\n<p>Mandatory rights under applicable Quebec, Ontario and Canadian laws remain preserved. These terms do not replace or limit those rights.<\/p>\n<p>Best Appliance Repair Gatineau<\/p>\n<p>79 Rue du Riesling, Gatineau, QC J9H 7H5, Canada<\/p>\n<p>Telephone: 819-800-0100<\/p>\n<p>Email: repairgatineau@gmail.com<\/p><\/section>","protected":false},"excerpt":{"rendered":"<p>Fran\u00e7ais | English Conditions de service 1. Zone de service et frais de diagnostic Les frais standard de d\u00e9placement et de diagnostic sont de 99 $ CA, plus les taxes applicables, pour les adresses situ\u00e9es \u00e0 une distance maximale de 25 km par la route de notre \u00e9tablissement au 79, rue du Riesling, Gatineau. Au-del\u00e0 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-258","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bestappliancerepairgatineau.ca\/fr\/wp-json\/wp\/v2\/pages\/258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bestappliancerepairgatineau.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bestappliancerepairgatineau.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bestappliancerepairgatineau.ca\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bestappliancerepairgatineau.ca\/fr\/wp-json\/wp\/v2\/comments?post=258"}],"version-history":[{"count":2,"href":"https:\/\/bestappliancerepairgatineau.ca\/fr\/wp-json\/wp\/v2\/pages\/258\/revisions"}],"predecessor-version":[{"id":263,"href":"https:\/\/bestappliancerepairgatineau.ca\/fr\/wp-json\/wp\/v2\/pages\/258\/revisions\/263"}],"wp:attachment":[{"href":"https:\/\/bestappliancerepairgatineau.ca\/fr\/wp-json\/wp\/v2\/media?parent=258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}